hlbaee Responsible Gaming Commitment

hlbaee operates as a recreational gambling platform serving players primarily across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. We recognise that while the vast majority of our players enjoy cricket betting on BPL and T20 World Cup, slot games, and live dealer tables purely for entertainment, a minority of individuals may develop patterns of gambling that become harmful. Our responsible gaming programme is designed to identify those patterns early, provide effective intervention tools, and connect affected players with the right support.

hlbaee's responsible gaming approach is built on four core principles. First, prevention: we enforce strict age verification to keep underage individuals away from gambling entirely. Second, awareness: we provide clear, honest information about the risks of gambling so that every player makes an informed decision before wagering. Third, control: we equip every registered account with a suite of self-management tools — deposit limits, session time reminders, time-out periods, and self-exclusion — that are freely accessible and take effect immediately or within 24 hours. Fourth, support: our responsible gaming team is available around the clock to listen, advise, and assist any player who feels their gambling has moved beyond recreational enjoyment.

All amounts on the hlbaee platform are denominated in Bangladeshi Taka (৳ / BDT). We encourage all players to set a personal gambling budget in Taka before each session, treat any money wagered as the cost of entertainment, and never chase losses in the hope of recovering funds. If at any point gambling stops feeling fun and starts feeling necessary, please use the tools and contacts listed on this page without delay.

All new players registering at hlbaee are required to confirm that they are 18 years of age or older at the point of account creation. This declaration is a binding condition of the hlbaee Terms & Conditions. hlbaee further requires full Know Your Customer (KYC) document verification — including government-issued photo identification showing date of birth — prior to processing any withdrawal. Where our compliance team has reasonable grounds to suspect that a registered account is held by a person under 18, that account will be immediately suspended pending identity verification, and any deposits held in the account will be returned to the originating payment method.

If you share a device or a household with someone under the age of 18, we strongly recommend using password protection on your device, enabling parental control software, logging out of your hlbaee account after every session, and never saving your login credentials in a shared browser profile. The responsibility for preventing underage access in a shared household environment rests jointly with the account holder and with hlbaee.

If you become aware that a person under 18 has accessed the hlbaee platform using another person's account details, please report this to [email protected] immediately. hlbaee treats underage access reports with the highest priority and investigates all such reports within 24 hours.

hlbaee supports daily, weekly, and monthly deposit limits denominated in Bangladeshi Taka (৳). These limits cap the total amount that can be credited to your account within the relevant time period, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer. The following table outlines how the limit system works in practice.

The 7-day cooling-off period for limit increases is an intentional friction mechanism. When a player under financial or emotional stress requests a higher deposit limit, a mandatory waiting period gives them time to reflect on whether the increase is truly in their interest. During the cooling-off period, the existing lower limit remains in force. If after 7 days the player still wishes to increase the limit, the new limit will be applied automatically without further action required.

hlbaee recommends that all players in Bangladesh think carefully about their monthly disposable income before setting deposit limits. Gambling expenditure should be treated in the same way as spending on entertainment — it should come from discretionary income, never from funds earmarked for rent, household bills, food, education, or savings. The ৳ limits you set today are a tool for future-you to stay in control even during moments of high excitement during a BPL match or a winning slot session.

Self-exclusion at hlbaee can be activated at any time by contacting [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately — typically within 30 minutes of receiving it — and send you a confirmation email once your account has been suspended. You do not need to provide a reason for requesting self-exclusion, and no fees or penalties apply.

The following self-exclusion periods are available:

• 6 months — the minimum self-exclusion period available at hlbaee
• 1 year — recommended for players who have experienced repeated difficulty managing their gambling
• 3 years — for players seeking a longer-term commitment to abstinence from gambling
• Permanent / Indefinite — for players who wish to permanently close their hlbaee account with no future reinstatement option

During the self-exclusion period, your hlbaee account will be fully suspended. You will be unable to log in, make deposits, place bets, or access any gambling feature of the platform. Any balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within 5 business days. Pending bonus amounts that have not yet been wagered will be voided in line with the hlbaee Terms & Conditions.

hlbaee will also take reasonable technical steps to prevent a self-excluded player from re-registering a new account during the exclusion period. If you attempt to open a new account while self-excluded and this is detected, the new account will be closed immediately and any deposits returned. We strongly encourage self-excluded players to also make use of device-level parental controls and third-party gambling blocking software such as Gamban to reinforce the self-exclusion.

Returning After Self-Exclusion

Once a self-exclusion period has ended (for non-permanent exclusions), you may request reinstatement of your account by contacting [email protected]. Before reinstating access, the hlbaee responsible gaming team will conduct a brief welfare check to confirm you feel ready to return to gambling in a controlled and recreational manner. A 24-hour reflection period is applied between submitting a reinstatement request and access being restored — this ensures the decision is considered rather than impulsive. Permanent self-exclusion cannot be reversed under any circumstances.

The following behaviours and thought patterns are commonly associated with gambling that has moved beyond recreational entertainment and into harmful territory. This list is not exhaustive, and the presence of even one or two of these signs on a consistent basis is a reason to pause, reflect, and consider using one of hlbaee's responsible gaming tools or contacting our support team.

Consider each question in relation to your gambling activity over the past 12 months. Answer "Yes" or "No" for each. The more "Yes" answers you give, the more strongly we encourage you to reach out to the hlbaee responsible gaming team or one of the external support organisations listed in Section 8.

hlbaee's dedicated responsible gaming support team is the first point of contact for any player in Bangladesh who has concerns about their gambling behaviour. Our team is trained to handle sensitive conversations with empathy and without judgment. All responsible gaming communications are treated with strict confidentiality and are handled separately from general account support enquiries.